Independent Contractor
Candidates MUST live in Latin America
Location: Remote
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
EST Time-Zone
Compensation: $800 - $1800, depending on skills and experience

About the Role

Our client is seeking a professional and highly organized Customer Service Representative to be the first point of contact for tenants across their managed properties. This role is essential to delivering excellent customer service by answering all incoming calls, emails, and messages providing helpful information, and efficiently delegating tasks to the appropriate property management team member.

Key Responsibilities

Front-Line Communication

• Answer all incoming tenant calls promptly and professionally.
• Listen carefully to tenant needs, concerns, and requests, ensuring each call is handled with courtesy and respect.
• Provide basic information and guidance when possible before directing to the appropriate team member.
• Answer all emails and messages sent in a similar fashion.

Task Delegation & Tracking

• Create and assign service requests, maintenance tickets, and other follow-up items to the correct team members.
• Maintain clear, organized records of incoming requests and track their status to ensure follow-through.
• Communicate urgent issues to the property management leadership team immediately.

Professional Tenant Support

• Ensure every tenant feels heard and valued through clear, empathetic, and timely communication.
• Troubleshoot simple tenant questions or concerns when appropriate.
• Act as a liaison between tenants and the property management team to ensure a seamless experience.

Team Collaboration

• Attend weekly property management conference calls to report on call trends, common issues, and any needed process improvements.
• Partner with team members to improve call-handling and task-routing efficiency.

Qualifications

• Exceptional phone etiquette with professional, clear, and friendly communication skills.
• Strong organizational and multitasking abilities; able to handle a high volume of calls and tasks efficiently.
• Experience in customer service, call center, or administrative support preferred.
• Basic knowledge of property management or real estate is a plus (but not required).
• Comfortable with technology, including online task management tools and CRM/property management systems.

Technology & Tools

• Familiarity with cloud-based phone systems and ticketing/task management software.
• Experience with property management platforms (e.g., AppFolio, Buildium, Yardi) is a plus.

Why Join

Our client values a professional, organized, and service-first mindset. In this role, you’ll be at the center of our client’s tenant experience, ensuring calls are answered, needs are met, and their property management team stays organized and responsive. You’ll work remotely with a supportive team while helping them maintain an excellent reputation with tenants.