Independent Contractor
Candidates MUST live in Latin America
Location: Remote
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
EST Time-Zone
Compensation: $800 - $1800, depending on skills and experience

About the Role

Our client is seeking a highly organized and customer-focused Tenant Onboarding Administrator to manage the onboarding and offboarding process for their residential tenants. This role plays a critical part in ensuring a seamless move-in and move-out experience by coordinating utilities, setting up resident portals, and providing exceptional support to tenants.

Key Responsibilities

Utility Coordination

• Contact utility companies to assist tenants with transferring gas, electric, water, and other services into their name prior to move-in.
• Process utility disconnections and return services to the property’s name when tenants move out.
• Track and document all utility transfer confirmations.

Resident Portal Management

• Set up and onboard new tenants to their resident portal (lease agreements, rent payments, maintenance requests, etc.).
• Provide ongoing support to tenants with login issues, payment questions, and portal navigation.

Communication & Support

• Serve as the first point of contact for tenant inquiries related to move-in/move-out procedures and portal access.
• Respond to emails and calls promptly and professionally.
• Escalate complex issues to the property management team when necessary.

Internal Collaboration

• Participate in weekly property management conference calls to provide updates on tenant onboarding status and troubleshoot recurring issues.
• Maintain clear and organized documentation of tenant communication and completed tasks.

Qualifications

• Strong organizational skills with the ability to manage multiple tenants and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Comfortable with web-based platforms and capable of learning property management systems quickly.
• Customer-service mindset with patience and attention to detail.
• Prior property management, leasing, or administrative experience (preferred but not required).

Technology & Tools

• Proficiency with email, online portals, and common productivity tools (Google Workspace / Microsoft Office).
• Experience with property management platforms (e.g., AppFolio, Buildium, Yardi) is a plus but not required.

Why Join

This role is a great fit for someone who enjoys helping people, thrives on organization, and wants to contribute to a growing property management company. You’ll play a vital role in shaping a smooth tenant experience while working remotely with a collaborative team.